Career Opportunities

Make a Difference

People. It's all about people. Family. Neighbors. Friends. Peers. Keeping people safe at work is our top priority.

When you're a part of the Chesapeake Employers family, your contributions will impact the lives of working people all across Maryland. We believe in treating people with the respect, care, and dignity they deserve. If you would like to work for an organization that strives to do the right thing for its customers, employees, and communities, consider joining Chesapeake Employers and growing your career with Maryland's largest writer of workers' compensation insurance.


Proudly serving Maryland

Chesapeake Employers has been providing workers' compensation to the State of Maryland and its businesses since 1914.

What We Offer

If you want to grow your skills and be a part of a caring organization that promotes work-life balance and is meeting the challenges of an evolving industry, then Chesapeake Employers is the place for you.

  • Health, dental, and vision insurance plans
  • Employer-paid disability coverage
  • Competitive compensation & bonus program
  • Paid time off and holidays
  • 401k plan with discretionary contribution
  • Volunteering during work hours
  • Career paths & opportunities for advancement
  • Professional development and certifications
  • Education incentives & tuition reimbursement
  • Wellness & employee assistance programs

Open Positions

Claims

Claims Adjuster

POSITION SUMMARY

Independently investigate, evaluate, negotiate, settle and adjust claims in accordance with MD Workers’ Compensation Law and internal Guidelines.


DUTIES AND RESPONSIBILITIES

  • Independently investigates claims, following sound claims handling techniques in accordance with company claim philosophy and standards, and in accordance with the Maryland Compensation Law.
  • With limited assistance from unit supervisor, reviews all relevant data, evaluates claims, determines coverage and compensability and negotiates within settlement authority.
  • Documents files with necessary reports, investigative notes, and other data as may be required by the Maryland Workers’ Compensation Law, the company and the unit supervisor. Keeps unit supervisor advised on status of problem claims.
  • Prepares files for hearing, develops defense of issues, identifies witnesses and makes decisions regarding appeals.
  • Attends hearings, mediations, settlement conferences, pre-trial hearings and fraud trials.
    Provides superior service to policyholders, agents and the claims public. Complies with standards for service and prompt contact. Keeps agents and policyholders informed of claim status as appropriate. Anticipates and promptly responds to all issues and concerns.
  • Manages personal caseload effectively in accordance with claims standards.
  • Performs other duties as may be dictated by department circumstances.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree and 2 – 4 years claims adjusting experience or 8 years equivalent work experience including 3 years of workers compensation claims adjusting.
  • Attainment of AIC certification or comparable certification in insurance.
  • Knowledge of claims basics including administrative, procedures and processes, law, reserving, investigation, calculation of benefits, case management, fraud, subrogation, etc.
  • Must be a detail-oriented, flexible self-starter, with excellent written and verbal communication skills, capable of handling multiple tasks in a challenging environment.
  • Bilingual skills strongly preferred.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Deliver Results
  • Personal Leadership
  • Knowledge Sharing
  • Service and Sales Excellence
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Sr. Claims Adjuster

POSITION SUMMARY

Independently investigate, evaluate, negotiate, settle and adjust claims in accordance with MD Workers’ Compensation Law and internal Guidelines, manage more complex claims and mentor others.


DUTIES AND RESPONSIBILITIES

  • Independently investigates claims, following sound claims handling techniques in accordance with company claim philosophy and standards, and in accordance with the Maryland Compensation Law.
  • Reviews all relevant data, evaluates claims, determines coverage and compensability and negotiates within settlement authority.
  • Documents files with necessary reports, investigative notes, and other data as may be required by the Maryland Workers’ Compensation Law, the company and the unit supervisor. Keeps unit supervisor advised on status of problem claims.
  • Prepares files for hearing, develops defense of issues, identifies witnesses and makes decisions regarding appeals.
  • Attends hearings, mediations, settlement conferences, pre-trial hearings and fraud trials for assigned files, and accompanies less experienced personnel as requested.
  • Assists in the training and development of staff and, upon request, assumes supervisory duties in supervisor’s absence.
  • Provides superior service to policyholders, agents and the claims public. Complies with standards for service and prompt contact. Keeps agents and policyholders informed of claim status as appropriate. Anticipates and promptly responds to all issues and concerns.
  • Manages personal caseload effectively in accordance with claims standards.
  • Performs other duties as may be dictated by department circumstances.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s degree and 4-7 years of claims adjusting experience or 10 years equivalent work experience including 5 years of workers compensation claims adjusting and AIC designation or comparable designation.
  • Ability to evaluate lost time cases of 6 months or greater, negotiate permanent disability cases, manage litigated cases, provide guidance and interpretation of WC laws, and serve as a mentor for claims adjusters.
  • Basic keyboarding and math skills.
  • Bilingual skills preferred.
  • Must be a detail-oriented, flexible self-starter, with excellent written and verbal communication skills, capable of handling multiple tasks in a challenging environment.

POSITIONAL COMPETENCIES

  • Customer Experience Management
  • Analytical Thinking/Problem Solving
  • Communicating Effectively

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Health Services

POSITION SUMMARY

Processes medical, specialty vendor bills and reimbursements to claimants in following the the Workers’ Compensation Commission Fee Guide or Chesapeake Employers contracted pricing in accordance with established Chesapeake policies and procedures. Serves as a resource for training and assists team leads in daily operational activities.


DUTIES AND RESPONSIBILITIES

  • Performs data entry of bills submitted for processing by accurately recording the required information into the correct fields in WCIS.
  • Processes physicians bills.
  • Determines if charges are related to accepted claim through knowledge of medical diagnostic coding and review of accepted body parts. Denies unrelated bills or charges.
  • Processes bills submitted for medical treatment in accordance with established Chesapeake policies and the WC Fee Guide. 
  • Reviews the claims notepad for authorizations and notes regarding billing issues as indicated. Uses judgement in referring bills to adjusters if further investigation is warranted.
  • Accepts or denies charges while selecting appropriate reason codes.
  • Responds to inquiries from claimants, medical providers and company personnel regarding the payment, denial of payment or clarification required for completion of processing.
  • Meets departmental guidelines for productivity and accuracy of processing of medical bills.
  • Attends web-based training to develop in-depth knowledge in specific specialty areas to maintain industry standard practices.
  • Assists coders in resolving consideration requests as needed.
  • Assists with quality audits.

SKILLS, EDUCATION AND EXPERIENCE

  • A High School Diploma or equivalent is required.
  • 2-3 years’ experience in bill processing.
  • PC skills including Excel familiarity.
  • Excellent communication skills, both verbal and written.
  • ICD-9, ICD-10 and CPT coding knowledge.
  • Medical terminology familiarity.
  • Bilingual skills preferred.
  • CPC preferred. CPC will be required within 3 years of employment.

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Service and Sales Excellence
  • Personal Leadership
  • Teamwork and Communication

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Human Resources

POSITION SUMMARY

Provides training and technical support to employees in the main operational areas (Claims, Underwriting, Premium Audit, Health Services and Safety Services). This position also works with operational leaders and Human Resources to develop appropriate training curriculum, operational manuals and individualized training programs centered on operational requirements.


DUTIES AND RESPONSIBILITIES

  • Coaches, trains, develops and provides direction and guidance to employees at various levels of experience on operational protocols.
  • Creates and maintains Operational Guidelines, Standard Operational Procedures and Performance Manuals.
  • Conduct trainings, workshops, individual trainings sessions and seminars.
  • Collaborate with Management and Human Resources Business Partners to identify and address areas where training is appropriate.
  • Develop curriculum for operation trainings.
  • Provide guidance to departments to enhance outside training capabilities.
  • Work with HR Trainer and departmental leaders to develop e-learning and onsite training for operational areas.
  • Serve as a resource for Supervisors for training needs of department and team.
  • Assist as need in various departments and within Human Resources.


SKILLS, EDUCATION AND EXPERIENCE

  • A Bachelors Degree or CPCU or AIC designation or other commiserate education.
  • Minimum of 5 years’ experience specific functional area (Claims, Underwriting, etc.)
  • Successful experience in training and leading projects.
  • Demonstrated experience coaching, training and leading people
    Strong writing and PC skills.
  • Good working knowledge of MD Workers’ Comp Law relative to functional area.
  • Ability to manage multiple priorities.
  • Ability to work as a member of a team.
  • Bilingual skills preferred.


POSITIONAL COMPETENCIES

  • Analytical Thinking/Problem Solving
  • Decisiveness
  • Quality Management
  • Customer Experience Management
  • Drive for Results
  • Human Resources Management

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Information Technology

DUTIES AND RESPONSIBILITIES

  • Manages the processing of incoming calls to the Help Desk Service Level Agreements to ensure courteous, timely, and effective resolution of end user issues, in accordance with departmental policies and procedures.
  • Maintain High customer satisfaction levels.
  • Analyzes performance of Help Desk activities and documented resolutions, tracks and analyzes trends in Help Desk requests and generates statistical reports to identify problem areas.
  • Provides direct personnel management with the assistance of Human Resources.
  • Prepares operational expenditure statements, purchase requests.
  • Acts as a liaison between department and vendors, monitors inventory levels and procures equipment and resources as necessary, assists the Systems team with procurement as needed.
  • Ensures inventory is kept up to date in the ServiceDesk as well as configuration management database to associate equipment, licensing, and applications to users as well as user sign off form library.
  • Monitors and prioritizes day-to-day tasks, ad hoc service requests, and project-oriented tasks in terms of help desk, computer operations, printer supplies and maintenance, and copy center functions.
  • Provides higher level technical support to senior technical personnel on complex issues as well as escalation management.
  • Ensures the timely, efficient, and accurate processing, printing, verification, and distribution of the nightly batch operations.
  • Ensures monitoring of processing/operations for error free operations procedures and the completion and verification of all nightly tape and disk backup routines.
  • Ensures deployment management process and reviews on various access logs.
  • Coordinates and/or performs hands-on fixes at the desktop level.
  • Assists with development, implementation, and maintenance of helpdesk/operations documentation and end user FAQ and knowledgebase guides.
  • Supports the company’s strategies and departmental goals through accomplishing tasks as assigned.

SKILLS, EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in a related IT field.
  • 4-8+ years’ experience with an IT function (process).
  • 8+ years of experience in an IT related function if you possess no Bachelor’s Degree.
  • 0-2 years’ experience leading projects / resources.
  • Knowledge of business theory, business processes, management, budgeting, and business office operations.
  • Understanding of the organization’s goals and objectives.
  • Ability to apply IT in solving problems.
  • Awareness of human resource management principles, practices, and procedures.
  • Strong leadership skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Ability to conduct and direct research into IT issues and products.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated, self-directed, and attentive to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.

POSITIONAL COMPETENCIES

  • Pursuing Excellence
  • Making a Difference
  • Leadership Presence
  • Developing People
  • Maintaining Focus and Accountability
  • Strategic Initiative

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus.


WORK ENVIRONMENT

Office Environment. The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Marketing

POSITION SUMMARY

Establish and maintain the Producer Registry, in accordance with State of Maryland Licensing regulations as prescribed by the Maryland Insurance Administration and the National Association of Insurance Commissioners “National Insurance Producer Registry.” Work with internal Compliance Department to ensure the company is free from administrative fines and admonishments. Support external sales activities through the agency distribution system throughout the state.


DUTIES AND RESPONSIBILITIES

  • Create and/or maintain all resident and non-resident agency/broker licenses (1450 firms and 4500 individual producers) contained in the Producer Registry, complying with all state insurance laws concerning licensing issues. Compliance with this standard requires manual and electronic interface with the Maryland Insurance Administration (MIA) and electronic inquiries with the National Insurance Licensing Registry (NIPR).
  • Maintain accurate records of errors and omissions (E&O) coverage for all resident and non-resident agencies ensuring the company is financially protected against errors and omissions of its producers.
  • Process agency appointments for new agents, to include verification of adequate E&O coverage and appropriate licensing of all producers.
  • Establish and maintain electronic and paper files for all new agency appointments.
  • Manage broker of record processing for new and renewal business to include agency notification and system updates.
  • Maintain up-to-date departmental paper manuals (NCCI).
  • Provide support on agency requests for loss runs.
  • Provide telephone support as needed.
  • Provide -administrative support for departmental initiatives as needed.

SKILLS, EDUCATION AND EXPERIENCE

  • Associates Degree required
  • 2-4 years in insurance experience
  • Attention to detail
  • Strong PC and internet skills
  • Effective verbal communication skills
  • Working knowledge of Microsoft Office Suite and Outlook
  • Must be a professional, independent worker, able to work individually or in a team setting
  • Bilingual skills preferred

POSITIONAL COMPETENCIES

  • Bias for Action
  • Knowledge Sharing
  • Deliver Results
  • Personal Leadership
  • Teamwork and Communication
  • Service and Sales Excellence

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required which include, close vision, peripheral vision and the ability to adjust focus. The employee may be required to drive to offsite meetings with agents.


WORK ENVIRONMENT

Office Environment.  The noise level is usually moderate.


Interested in joining the Chesapeake Employers family? Click the button below to get started.

 

Chesapeake Employers’ Insurance Company is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screening.