As of 9/1/2021, payments made will automatically apply to any outstanding debt on previous policy terms first. To make a payment for the current term, users will first be required to satisfy any previous term balance. For additional information, read our news release. Please call our Customer Service Center at 410-494-2000 or 1-800-264-4943 if further assistance is needed.
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Not all procedures require precertification. However, there are some that do. We abide by a set of pre-determined medical policies that provide guidelines, based on scientific evidence, for treatment options and procedures.
Medical Policies are evidence-based in considering what is reasonable, medically necessary, and non-investigational or experimental medical treatment. These policies assist us in making utilization and authorization decisions.
