Our new eServices system requires all agents, policyholders, medical providers and state agency customers with an eServices account to CHANGE their password. Usernames will remain the same.
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Not all procedures require precertification. However, there are some that do. We abide by a set of pre-determined medical policies that provide guidelines, based on scientific evidence, for treatment options and procedures.
Medical Policies are evidence-based in considering what is reasonable, medically necessary, and non-investigational or experimental medical treatment. These policies assist us in making utilization and authorization decisions.
