Please note that all eServices functionality will be unavailable starting at 5:00 pm on Wednesday, February 19th. We expect to restore services on Thursday, February 27th. Please contact our Customer Service department with any questions or concerns at 410-494-2000.
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Not all procedures require precertification. However, there are some that do. We abide by a set of pre-determined medical policies that provide guidelines, based on scientific evidence, for treatment options and procedures.
Medical Policies are evidence-based in considering what is reasonable, medically necessary, and non-investigational or experimental medical treatment. These policies assist us in making utilization and authorization decisions.
